Capture damage before it becomes a dispute.
Record cargo damage, container issues, handling marks, photo evidence, severity remarks, responsibility notes, and resolution status in one controlled workflow.
The evidence layer behind fair resolution.
Damage Identification
Capture what is damaged, where it was found, when it was noticed, and which shipment or cargo lot it belongs to.
The issue is visible. The proof is not complete.
Damage is reported informally
Field teams may share images on WhatsApp or calls without a structured record of location, time, cargo reference, or responsible party.
Severity is not classified
Minor marks, packaging damage, wet cargo, torn bags, broken pallets, contamination, leakage, or major loss may not be clearly categorized.
Photos lack context
An image may show damage, but not the container, vehicle, lot, package count, timestamp, or shipment reference.
Responsibility is unclear
Teams may not know whether damage happened before loading, during handling, in transit, at warehouse, or during delivery.
Action status is not tracked
Cargo may be held, replaced, accepted, rejected, reworked, discounted, or escalated — but the final resolution may not be visible.
Damage needs proof, not assumptions.
Cargo damage can happen during storage, loading, transport, stuffing, port handling, or delivery. Once the cargo moves ahead, proving when and where the damage occurred becomes difficult.
Damage Review helps teams capture visible issues early with structured evidence, remarks, responsibility notes, and action status.
Timing matters
Damage reported at the right stage helps teams take action before cargo is loaded, dispatched, accepted, or delivered.
Evidence protects decisions
Photos, videos, remarks, location details, and survey observations help support claims, deductions, rejections, or corrective action.
Responsibility needs clarity
When damage is not recorded properly, blame moves between warehouse, transporter, surveyor, customer, shipping line, and operations teams.
Turn damage reporting into a structured review process.
CargoClave helps teams manage cargo damage cases with field evidence, severity tagging, responsibility notes, affected quantity tracking, and closure visibility.
Damage Case Record
Create a structured damage record linked to shipment, cargo, container, vehicle, warehouse, surveyor, or delivery location.
Field Evidence Capture
Upload photos, videos, remarks, timestamps, and location notes directly against the damage case.
Severity & Type Tagging
Classify damage by type and seriousness so teams can prioritize urgent cases faster.
Affected Quantity Mapping
Record the number of affected packages, bags, pallets, units, weight, or lots for clearer commercial and claim review.
Responsibility Notes
Capture transporter comments, warehouse remarks, surveyor observations, customer feedback, and internal review notes.
Resolution Workflow
Track hold, rework, replacement, rejection, claim, settlement, approval, and closure status in one flow.
Where the Workflow Breaks
Damage cases become weak when evidence is collected too late.
Photos are not taken at the right moment
Damage may be noticed during loading or delivery, but evidence is captured only after cargo movement continues.
Affected quantity is not confirmed
Teams may know cargo is damaged but may not clearly record how much is affected.
Damage remarks are too generic
Descriptions such as “damaged,” “wet,” or “not proper” do not provide enough detail for claim or dispute handling.
Stakeholders are informed late
Customer, insurance, transporter, warehouse, or commercial teams may receive damage updates after decisions are already delayed.
Closure is not documented
A damage case may be resolved commercially, but final remarks, approvals, claim proof, or settlement records may remain missing.
Stronger damage control.
Faster claim and dispute handling.
Related Insights & Resources
What Is Damage Review in Survey and Inspection Management?
Damage Review Checklist for Survey and Quality Teams
How Damage Review Gaps Create Quality Disputes and Claim Exposure
Best Practices for Stronger Damage Review Control
Bring one cargo damage case managed through photos and calls.
See how CargoClave turns it into a traceable damage review workflow.
Map damage type, affected quantity, field evidence, responsibility notes, escalation status, claim support, and closure proof in one connected inspection record.